A really interesting post from Ewan on teleworking. I “work from home” – I’m just not at home very often. I don’t have to contend with time differences but I do have geography against me. Covering the whole of Scotland and now having some responsibilities in the North of England (thats north as in north of Oxford!) the challenges of being in all the places I need to be while having a meaningful family life are getting tougher. Ewan is making the most of the remote working tools available to him and taking advantage of the time zones. I’m conscious that I, and my colleagues, need to make more use of these tools. Do we always have to be there in person? Is a Yugma conference or a Skype call good enough? I think it will all come down to the quality of the experience for the end user. If our customers don’t have a good experience then I’ll be in the car driving all over the country and while I’m behind the wheel I’m not productive. So there’s a bit of a quandary. There’s a compelling commercial argument for me to do three remote meetings in a day rather than doing a six hour round trip for one meeting. But if the experience for the customer is not flawless then they won’t accept it.
I’d love to spend less time in the car, hopefully I’ll be able to harness some of this technology to help achieve this. I think I’ll be returning to this over the coming months.